Black Santa Monica Tours and Concierge - Dedicated to promoting and preserving "Our" History!
TOUR POLICY
Tours should be booked at least 10 days in Advance. Once we receive your request with your contact information your reservation will be confirmed and you will be given a confirmation number. 
                                 
                                      Three easy ways to book a tour with us: 

  1. Call to make a reservation at: (310) 581-0950, Hours: 9:00am-6pm, Monday-Saturday, PST After hours, leave your tour information and contact number and we will contact you to complete your reservation. 
  2. Email: Blacksantamonicatourandconcierge@verizon.net 
  3. Online: Reservations@Blacksantamonicatoursandconcierge.com    


 TOURS TERMS AND CONDITIONS  

PAYMENT Payment must be received prior to boarding the tour vehicle/motor coach for reserved tour. Reserved group tours are subject to a 15% gratuity. Customer accepts responsibility and all expenses associated with checks or other financial/monetary instruments failing to clear or be honored in any way or cancelled credit card transactions. 

PICK UP/ARRIVAL AND PARKING LOCATION: We pick up and drop off at your hotel and various locations in each City. Please let us know how we can best accommodate you and your group. PICK UP AND DROP OFF - Please arrive at least 15 minutes before your pick-up time and location listed on your tour confirmation. A 5 minute grace period will be allowed from the designated location and specified pickup time. LATE ARRIVALS-for the tour vehicle are not entitled to a refund. PARKING- is on your own and is the sole responsibility of the tour client regardless of the pick up or drop off location. PERSONAL VEHICLE Parking Reminder -Please obey all parking signs and postings, Black Santa Monica tours is not responsible for any traffic ticket (s) or parking violations received by parking enforcement. *Return Time: Our tours are approximately from 3 ½ -5 ½ hours and depending upon traffic conditions, proximity of pick up locations, detours, etc. tours can run late. We will do everything within our effort not to lapse over 30 minutes.    

OVERTIME CHARGES For groups, tours that exceed the time allotted by 20 min due to guest activity during  tour, pick up and or or drop off, etc. will occur additional charges. The person responsible for the group (payer) will be charged $50.00 for every 15 minutes late, payable at the conclusion of the tour.

WEATHER CONDITIONS Tours run rain or shine. In extreme cases such as disatrous weather, acts of god, earthquake, hurricane etc. all tour participants that have reservation and confirmation numbers will be contacted and given a rain check for another tour date. Tour participants will be notified of any changes in tour routes, stops etc. if unusual weather or traffic conditions occur.

 REFUNDS. Tours may be canceled for any reason, in those cases, refunds will be provided. Cancellations made more than 48 hours prior will qualify for a full refund less an administration fee of 10%, unless otherwise noted. Thereafter, per person cancellation fees are: Any cancellation made 24 – 47 hours prior will qualify for a 50% refund. No refund will be issued for cancellations within 24 hours.  

 CANCELLATIONS In the event that Black Santa Monica Tours and Concierge may cancel a tour for any reason. However if a tour guest with a paid reservation cancels a tour, per person fees will apply as follows:  Cancellations made more than 30 days prior will qualify for a full refund less an administration fee of 10%, unless otherwise noted. Cancellations made within 14 days qualify for a 50% refund less 15% administration fee. Cancellations made within 10-7 days qualifies for a 40% refund less a 20% administration fee. Cancellations made 24-48 hours there will be NO REFUND.     

AGE REQUIREMENT We welcome all ages. Most tour guest must be 18years of age or accompanied by parent or guardian. All tour guest must be 21 years of age to board a specialty tours, winery , or Night life tours where alcohol is served.  All guest will be required to show some form of Picture Identification. GUEST ARE PROHIBITED FROM DRINKING OR SMOKING ON TOUR VEHICLE.  

PETS No pets will be allowed on any tour.  

CLOTHING RECOMMENDATIONS California has varied weather temperatures from City to City, indoors and outdoors, daytime and evening. We will usually give you the weather forecast for the day if you check the website the day of the tour or call us…However, we recommend wearing at least two layers of clothing and or bring a sweater, wrap or jacket.  

SPECIAL ACCOMODATIONS AND DISABILITIES If you have any special needs or disabilities please let us know at time of tour booking how we can accommodate you or your group. We will do our best to fulfill your desired accommodation.  

INAPPROPRIATE BEHAVIOR (i.e. Excessive inebriation, drunkeness, curssing, fighting, treats, distrurbances, etc.) We expect adults to conduct themselves in a decent and orderly fashion. If at anytime the Tour director decides in his/her sole discretion that the behavior is inappropriate, indecent or disruptive , the tour guest will be given a (one) verbal warning. If the behavior continues the tour guest will be escorted off of the bus and and the proper authorities will be called,(i.e. law enforcement, security, taxi cab).If any expense for these actions are accrued, the tour guest will be responsible to pay the acquired costs. 

*NO ALCOHOLIC BEVERAGES OR SMOKING IS PERMITTED ON TOUR BUS/MOTORCOACH. 

OUR GUARANTEE-While touring with us, Black Santa Monica Tours and Concierge will do everything within their legal power to assist you and or your groups satisfaction.   

BLACK SANTA MONICA TOURS AND CONCIERGE, reserves the right to refuse service to any person (s).  
BLACK SANTA MONICA TOURS AND CONCIERGE  reserves the right to change this policy at any 
time without notice  

 TERMS AND AGREEMENT, DISCLAIMER AND WAIVER MUST BE READ, UNDERSTOOD AND SIGNED BEFORE BOARDING BUS/MOTORCOACH FOR YOUR RESERVED TOUR. Children under the age of 18 must be signed by parent or guardian. NO EXCEPTIONS.  



CONCIERGE TERMS AND POLICY

Discover a cost-effective and efficient way to integrate Black Santa Monica tours and our concierge (lifestyle management services) into every aspect of your daily life. Black Santa Monica Tours and Concierge LLC (BSMT&C) offers a wide range of services to help you manage your busy life. The services available to you through BSMT&C are limited only by your imagination. If you do not see what you need, contact us, and as long as it is legal and feasible we will do our best to help. In order to service all of your needs from the innovative to the simplest needs, we provide a basic outline of the manner in which the majority of our services are priced.  Selections from our list of Basic Service are the ones that most of our clients choose from and these services are available on an a la carte basis and most are priced on an hourly rate.   Some services vary in price, depending on the complexity of the request as well as other factors, so please contact us to discuss tailor-made pricing.

Gift Certificates
You can purchase Black Santa Monica Tours and Concierge Gift Certificates in any dollar amount. Gift certificates are non-transferrable.   Pricing scenarios:

Typical $35 per hour (60 minute) fee for services include:Individual Services
  • Last-minute Personal Shopping
  • Shopping  service(Groceries/Gifts/Deliveries)
  • House-sitting (Long and Short durations)
  • Pet care
  • Automotive assistance: Drop off/Pick up
  • Reminder service
  • Providing waiters/bartenders
  • Supervise Repairs and Installations
  Typical $45 per hour and ½ (75 minutes) fee for services include:
  • Supervise Repairs and Installation
  • Senior-Adult assistance services:       
  • Check-in visits on the elderly            
  Typical $55 per hour (60 minutes) (2-hour block minimum) fee for services include:
  • Waiting for home service maintenance
    (Cable / phone / internet service)
  • Home / Office organization services
  • House sitting
 
 Membership card holders, over the age of 65, will receive a discounted rate. 

Prices do not include cost of merchandise purchased.  

Payment 
Payment for all à la carte service is due upon completion of services rendered by cash or credit card. We accept Visa and Master card paid through Paypal or Cashiers check.  All additional service charges will require in advance a check made out to providing business or credit card access.  In some cases an equal amount to the price of services rendered will be held on a major credit card as a security deposit.  *Credit cards held as a security deposit will not be charged unless the client fails to provide alternate method of payment upon completion of service.   

General Information and Conditions 
We will reply to all requests for services within 24 hours. We request that you provide at least 24 hours lead time on all requests. We will always do our best to fulfill requests for service as soon as possible, on a first come, first serve basis.  BSMT&C works primarily within a 15 mile radius of Santa Monica, California, services rendered outside of that area may incur additional charges. All concierge/errand rates include time from the beginning of the task and for the first 15 miles of travel. Travel over 15 miles will be billed at the rate of $0.48 per mile. Additional time will be rounded and billed to the nearest 1/2 hour. BSMT & C maintains the right to refuse any business it feels is unsafe and unsuitable for its employees.     

Hours of Operation 
Normal operating business hours are 8 a.m. - 6:00p.m., Monday - Saturday, however we can be reached at any time.  We are available most holidays except Christmas Eve/Day and New Years Eve/Day. Services are available by appointment beyond business office hours (additional fees may apply).   Cancellation Cancellation of services requires a 24 hour notice via phone or email. 
If  notice is not given, a $25 cancellation fee will apply.  BSMT & C reserves the right to make all final decisions on services and related costs.  BSMT & C takes no responsibility for any damages suffered as a result of using their services. In no event will Black Santa Monica Tours and Concierge LLC be liable for any lost revenue, profit or data, or for direct, indirect, special, consequential, incidental or punitive damages, however caused and regardless of the theory of liability, arising out of the use of or inability to use Black Santa Monica Tours and Concierge LLC.   

Our Vendors 
Services that are not provided directly by Black Santa Monica Tours and Concierge LLC will be provided by members of our Vendor Network. These vendors share the BSMT & C commitment to service and have been fully researched to ensure that clients will have only the best professionals working for them.  BSMT & C LLC vendors will offer quality service and value.  We have a great professional network with experienced vendors that will serve you with special care. All Service Providers are required to possess the necessary credential, licenses, etc. and must be insured in California.     

BSMT & C Website = TERMS OF USE POLICY 
INTRODUCTION 
Your use of  Black Santa Monica Tours and Concierge LLC website is subject to the following terms and conditions and all applicable laws. By accessing and browsing the Black Santa Monica Tours and Concierge LLC Site, you accept, without limitation or qualification, these terms and conditions. Please read this terms of use policy carefully and check back periodically as we update it from time to time. 

PRICING & PAYMENT METHODS 
All prices for products or services provided on Black Santa Monica Tours and Concierge Site are stated in US Dollars. Prices for all products and services are posted on Black Santa Monica Tours and Concierge Site and are subject to change at any time without notice. We accept payment American Express, Visa and MasterCard and Discovery via PayPal. 

RESERVATIONS & ORDER CONFIRMATION 
It is your responsibility to confirm with any (and all) attraction(s) restaurant (s) or services that your order has been placed and accepted. Black Santa Monica Tours and Concierge does not guarantee any of its services that are provided by a third party or subcontractor. 

CANCELLATIONS & REFUNDS 
If it is necessary to cancel a scheduled service, Black Santa Monica Tours and Concierge LLC requests a 24 hour notice. Failure to provide any notice will result in a charge of $25 payable to Black Santa Monica Tours LLC and membership will be suspended until all monies are paid in full.

DISPUTE RESOLUTION 
If a dispute should arise, that is located in the United States, then the dispute will be governed by the laws of the State of California without regard to its conflict of law provisions and client consent to personal jurisdiction, and agree to bring all actions, exclusively in state and federal courts located in Los Angeles County in the state of California.

Client agrees to waive any right to commence or participate in any class action against Black Santa Monica Tours and Concierge LLC, owners, clients, sponsors, or partners related to any claim and, where applicable, client also agrees to opt out of any class proceedings against Black Santa Monica Tours and Concierge LLC Notwithstanding the foregoing, Black Santa Monica Tours and Concierge LLC reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts. 

LIMITATION OF LIABILITY 
In no event will Black Santa Monica Tours and Concierge LLC including its affiliates and licensors, be liable to any client for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, or for lost profits or revenues, regardless of whether Black Santa Monica Tours and Concierge LLC had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with the access, use, inability to use or performance of any of the services on the Black Santa Monica Tours and Concierge LLC site, or any other matter relating to the Black Santa Monica Tours and Concierge LLC site. 

WARRANTIES AND LIMITATIONS OF LIABILITY
NEITHER Black Santa Monica Tours and Concierge NOR ANY OF Black Santa Monica Tours and Concierge LLC.'s DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR INCIDENTAL DAMAGES OF ANY NATURE WHATSOEVER OR INTEREST THERETO ARISING IN CONNECTION WITH OR OTHERWISE RELATING TO THE SERVICES OR GOODS TO BE PROVIDED BY Black Santa Monica Tours and Concierge LLC. HEREUNDER EVEN IF Black Santa Monica Tours and Concierge LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, TO THE FULL EXTENT ALL SUCH DAMAGES CAN BE DISCLAIMED BY LAW. THIS LIMITATION OF LIABILITY IS EXPRESSLY INTENDED TO APPLY TO ALL TYPES OF DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR A LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF BUSINESS INFORMATION, BUSINESS INTERRUPTION, ANY LOSS, Black Santa Monica Tours and Concierge's NEGLIGENCE, OR OTHERWISE. 
Black Santa Monica Tours and Concierge’s LLC warrants to the Client that Black Santa Monica Tours and Concierge LLC  shall use reasonable endeavors to provide the services using reasonable care and skill and, as far as reasonably possible, in accordance with the Clients requests and instructions from time to time. Where as, Black Santa Monica Tours and Concierge LLC supplies  the Client with any goods or Services supplied by a third party, Black Santa Monica Tours and Concierge LLC does not give any warranty, guarantee, representation or other terms as to the quality, merchantability, fitness for a particular use or otherwise of the goods or services and the Client shall be required to seek compensation for any loss or damage suffered from such third party direct. Black Santa Monica Tours and Concierge LLC does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the services and the Client is deemed to be responsible for, and shall use its own skill and judgment as to the quality, value and suitability of any such information and suggestions and in relation to deciding whether to enter into any contract with any third party for the supply of Services or sale of goods. 
Black Santa Monica Tours and Concierge LLC shall not be liable or be deemed to be in breach of contract by reason of any delay in performing, or any failure, any of Black Santa Monica Tours and Concierge LLC.'s obligations in relation to the services, if the delay or failure was due to any cause beyond Black Santa Monica Tours and Concierge LLC.'s reasonable control. 
Subject to the provisions of this clause, Black Santa Monica Tours and Concierge LLC.'s maximum liability to the Client for breach of any of its obligations hereunder shall be limited to the value of the Charge (provided that the Charge has at such time been paid by the Client in full). In no event shall the total aggregate liability for Black Santa Monica Tours and Concierge LLC exceed the amounts paid by Client for the products or services.

Website DISCLAIMER 
Black Santa Monica Tours and Concierge LLC accepts no responsibility for interruptions, errors or omissions of the Black Santa Monica Tours and Concierge LLC website. The information on the Black Santa Monica Tours and Concierge LLC site is provided "as is", with all faults, expressed or implied. Black Santa Monica Tours and Concierge LLC makes no guarantee regarding the accuracy or completeness of the information. Black Santa Monica Tours and Concierge LLC cannot guarantee that files you download from the Black Santa Monica Tours and Concierge LLC site will be free of viruses or contamination or destructive features. Black Santa Monica Tours and Concierge LLC disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. In no event shall Black Santa Monica Tours and Concierge LLC be liable for any incidental or consequential damages, lost profits, or any indirect damages. The information is not guaranteed to be accurate, nor does the management take responsibility for it. If information comes from other sources it may be wholly unreliable, and the management does not guarantee its suitability for any purpose. 

Black Santa Monica Tours and Concierge LLC. disclaims any liability for the acts, errors or omissions of any third party users, advertisers or sponsors on the Black Santa Monica Tours and Concierge LLC site. Black Santa Monica Tours and Concierge LLC is not responsible for the products, services, actions, errors or omissions of any attraction, performer, product or service provided by any third party in relation to the Black Santa Monica Tours and Concierge LLC Site 

LINKS TO OTHER SITES 
Our website may contain links to other websites and services. Black Santa Monica Tours and Concierge is not responsible for the content of, or the terms of use policies or practices employed by other companies or websites. Please read the terms of use policies of any other company or website you may link to from our website. Our terms of use policy applies only to Black Santa Monica Tours and Concierge LLC website and the products and services we offer. 

CHANGES TO OUR TERMS OF USE POLICY 
Black Santa Monica Tours and Concierge LLC will occasionally make changes to our terms of use policy as circumstances require. Changes will be effective when they have been posted on the Black Santa Monica Tours and Concierge LLC Site.

TERMINATION 
Website Guest acknowledges and agree that Black Santa Monica Tours and Concierge LLC in its sole and absolute discretion, may, without notice to you, suspend or terminate your use of, or access to, the Black Santa Monica Tours and Concierge LLC site or any of the services, for any reason, including where Black Santa Monica Tours and Concierge LLC believes that you have violated any of these terms and conditions. Guest further agrees that Black Santa Monica Tours and Concierge LLC shall not be liable to guest or to any other person as a result of any such suspension or termination. If guest are dissatisfied with the Black Santa Monica Tours and Concierge LLC site or any of the services or with any terms, conditions, rules, policies, guidelines, or practices of Black Santa Monica Tours and Concierge LLC in using Black Santa Monica Tours and Concierge LLC website or any of the services, the guest sole and exclusive remedy is to discontinue using Black Santa Monica Tours and Concierge LLC Site or any of the services.     

HOW TO CONTACT US 
If you have questions or concerns about this terms of use policy you can contact us at the following address:

Black Santa Monica Tours and Concierge ,
Santa Monica, California 90404

Phone 
310. 581-0950
E-mail
info@Blacksantamonicatours.com  
 

THANK YOU, NOW LET’S GET GOING!! 
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