Tours should be booked at least 10 days
in Advance. Once we receive your request with your contact information your
reservation will be confirmed and you will be given a confirmation number.
Three easy ways to book a tour with us:
- Call to make a
reservation at: (310) 581-0950, Hours: 9:00am-6pm, Monday-Saturday, PST After hours, leave your tour information and contact
number and we will contact you to complete your reservation.
- Online: [email protected]
TOURS TERMS AND CONDITIONS
PAYMENT Payment must be received prior
to boarding the tour vehicle/motor coach for reserved tour. Reserved group
tours are subject to a 15% gratuity.
responsibility and all expenses associated with checks or other
financial/monetary instruments failing to clear or be honored in any way or
cancelled credit card transactions.
PICK UP/ARRIVAL AND PARKING
LOCATION: We pick up and drop
off at your hotel and various locations in each City. Please let us know how we
can best accommodate you and your group.
PICK UP AND DROP OFF - Please
arrive at least 15 minutes before your pick-up time and location listed on your
tour confirmation. A 5 minute grace period will be allowed from the designated
location and specified pickup time. LATE ARRIVALS-for the tour vehicle are not
entitled to a refund. PARKING- is on your own and is the sole responsibility of
the tour client regardless of the pick up or drop off location. PERSONAL
VEHICLE Parking Reminder -Please
obey all parking signs and postings, Black Santa Monica tours is not
responsible for any traffic ticket (s) or parking violations received by parking
Our tours are approximately from 3 ½ -5 ½ hours and depending upon traffic
conditions, proximity of pick up locations, detours, etc. tours can run late.
We will do everything within our effort not to lapse over 30 minutes.
For groups, tours that exceed
the time allotted by 20 min due to guest activity during tour, pick up and or or drop off, etc. will occur additional charges. The person responsible for the group (payer) will
be charged $50.00 for every 15 minutes late, payable at the conclusion of the
Tours run rain or shine. In
extreme cases such as disatrous weather, acts of god, earthquake, hurricane
etc. all tour participants that have reservation and confirmation numbers will
be contacted and given a rain check for another tour date. Tour participants
will be notified of any changes in tour routes, stops etc. if unusual weather
or traffic conditions occur.
Tours may be canceled for any reason, in those cases,
refunds will be provided. Cancellations made more than 48 hours prior will qualify
for a full refund less an administration fee of 10%, unless otherwise noted.
Thereafter, per person cancellation fees are: Any cancellation made 24 – 47
hours prior will qualify for a 50% refund. No refund will be issued for
cancellations within 24 hours.
In the event that Black Santa Monica Tours and
Concierge may cancel a tour for any reason. However if a tour guest with a paid
reservation cancels a tour, per person fees will apply as follows: Cancellations
made more than 30 days prior will qualify for a full refund less an
administration fee of 10%, unless otherwise noted. Cancellations made within 14 days qualify for a 50%
refund less 15% administration fee. Cancellations made within 10-7 days
qualifies for a 40% refund less a 20% administration fee. Cancellations made 24-48
hours there will be NO REFUND.
We welcome all ages. Most tour guest must be 18years
of age or accompanied by parent or guardian. All tour guest must be 21 years of
age to board a specialty tours, winery , or Night life tours where alcohol is
served. All guest will be required to
show some form of Picture Identification. GUEST ARE PROHIBITED FROM DRINKING OR
SMOKING ON TOUR VEHICLE.
No pets will be allowed on any tour.
California has varied weather temperatures from City
to City, indoors and outdoors, daytime and evening. We will usually give you
the weather forecast for the day if you check the website the day of the tour or
call us…However, we recommend wearing at least two layers of clothing and or
bring a sweater, wrap or jacket.
SPECIAL ACCOMODATIONS AND DISABILITIES
If you have any special needs or disabilities please
let us know at time of tour booking how we can accommodate you or your group. We
will do our best to fulfill your desired accommodation.
INAPPROPRIATE BEHAVIOR (i.e. Excessive inebriation, drunkeness, curssing, fighting, treats, distrurbances, etc.) We expect adults to conduct themselves in a decent and
orderly fashion. If at anytime the Tour director decides in his/her sole discretion
that the behavior is inappropriate, indecent or disruptive , the tour guest
will be given a (one) verbal warning. If the behavior continues the tour guest
will be escorted off of the bus and and the proper authorities will be called,(i.e.
law enforcement, security, taxi cab).If any expense for these actions are
accrued, the tour guest will be responsible to pay the acquired costs.
BEVERAGES OR SMOKING IS PERMITTED ON TOUR BUS/MOTORCOACH.
touring with us, Black Santa Monica Tours and Concierge will do everything
within their legal power to assist you and or your groups satisfaction.
BLACK SANTA MONICA TOURS AND CONCIERGE, reserves the
right to refuse service to any person (s).
BLACK SANTA MONICA TOURS AND
CONCIERGE reserves the right to change
this policy at any
time without notice
TERMS AND AGREEMENT, DISCLAIMER AND WAIVER MUST BE
READ, UNDERSTOOD AND SIGNED BEFORE BOARDING BUS/MOTORCOACH FOR YOUR RESERVED
TOUR. Children under the age of 18 must be signed by parent or guardian. NO
CONCIERGE TERMS AND POLICY
Discover a cost-effective and efficient way to integrate Black
Santa Monica tours and our concierge (lifestyle management services) into
every aspect of your daily life. Black Santa Monica Tours and Concierge LLC (BSMT&C)
offers a wide range of services to help you manage your busy life.
The services available to you through BSMT&C are limited
only by your imagination. If you do not see what you need, contact us, and as
long as it is legal and feasible we will do our best to help.
In order to service all of your needs from the innovative to
the simplest needs, we provide a basic outline of the manner in which the
majority of our services are priced. Selections from our list of Basic
Service are the ones that most of our clients choose from and these services
are available on an a la carte basis and most are priced on an hourly rate.
Some services vary in price, depending on the complexity of
the request as well as other factors, so please contact us to discuss
You can purchase Black Santa Monica Tours and Concierge Gift Certificates in
any dollar amount. Gift certificates are non-transferrable.
Typical $35 per hour (60 minute) fee for services include:Individual Services
Typical $45 per hour and ½ (75 minutes) fee for services
(Long and Short durations)
- Pet care
assistance: Drop off/Pick up
Repairs and Installations
Typical $55 per hour (60 minutes) (2-hour block minimum) fee
for services include:
Repairs and Installation
visits on the
- Waiting for
home service maintenance
(Cable / phone / internet service)
- Home / Office
- House sitting
Membership card holders, over the age of 65, will receive a discounted
Prices do not include cost of merchandise purchased.
Payment for all à la carte service is due upon completion of
services rendered by cash or credit card. We accept Visa and Master card paid
through Paypal or Cashiers check.
All additional service charges will require in advance a check
made out to providing business or credit card access.
In some cases an equal amount to the price of services
rendered will be held on a major credit card as a security deposit. *Credit cards held as a security deposit
will not be charged unless the client fails to provide alternate method of
payment upon completion of service.
General Information and Conditions
We will reply to all requests for services within 24 hours. We
request that you provide at least 24 hours lead time on all requests. We will
always do our best to fulfill requests for service as soon as possible, on a
first come, first serve basis.
BSMT&C works primarily within a 15 mile radius of Santa
Monica, California, services rendered outside of that area may incur
additional charges. All concierge/errand rates include time from the
beginning of the task and for the first 15 miles of travel. Travel over 15
miles will be billed at the rate of $0.48 per mile. Additional time will be
rounded and billed to the nearest 1/2 hour.
BSMT & C maintains the right to refuse any business it
feels is unsafe and unsuitable for its employees.
Hours of Operation
Normal operating business hours are 8 a.m. - 6:00p.m., Monday
- Saturday, however we can be reached at any time.
We are available most holidays except Christmas Eve/Day and
New Years Eve/Day. Services are available by appointment beyond business
office hours (additional fees may apply).
Cancellation of services requires a 24 hour notice via phone
If notice is not given, a $25 cancellation fee will apply.
BSMT & C reserves the right to make all final decisions on
services and related costs.
BSMT & C takes no responsibility for any damages suffered
as a result of using their services. In no event will Black Santa Monica
Tours and Concierge LLC be liable for any lost revenue, profit or data, or
for direct, indirect, special, consequential, incidental or punitive damages,
however caused and regardless of the theory of liability, arising out of the
use of or inability to use Black Santa Monica Tours and Concierge LLC.
Services that are not provided directly by Black Santa Monica
Tours and Concierge LLC will be provided by members of our Vendor Network.
These vendors share the BSMT & C commitment to service and have been
fully researched to ensure that clients will have only the best professionals
working for them.
BSMT & C LLC vendors will offer quality service and value.
We have a great professional network with experienced vendors that will
serve you with special care.
All Service Providers are required to possess the necessary credential,
licenses, etc. and must be insured in California.
Your use of Black Santa Monica Tours and Concierge LLC website is subject to
the following terms and conditions and all applicable laws. By accessing and browsing
the Black Santa Monica Tours and Concierge LLC Site, you accept, without
limitation or qualification, these terms and conditions. Please read this terms
of use policy carefully and check back periodically as we update it from time
PRICING & PAYMENT
All prices for products or services provided on Black Santa Monica Tours and
Concierge Site are stated in US Dollars. Prices for all products and services
are posted on Black Santa Monica Tours and Concierge Site and are subject to
change at any time without notice. We accept payment American Express, Visa and
MasterCard and Discovery via PayPal.
It is your responsibility to confirm with any (and all) attraction(s) restaurant
(s) or services that your order has been placed and accepted. Black Santa
Monica Tours and Concierge does not guarantee any of its services that are
provided by a third party or subcontractor.
If it is necessary to cancel a scheduled service, Black Santa Monica Tours and
Concierge LLC requests a 24 hour notice. Failure to provide any notice will
result in a charge of $25 payable to
Black Santa Monica Tours LLC and membership will be suspended until all monies
are paid in full.
If a dispute should arise, that is located in the United States, then the
dispute will be governed by the laws of the State of California without regard
to its conflict of law provisions and client consent to personal jurisdiction,
and agree to bring all actions, exclusively in state and federal courts located
in Los Angeles County in the state of California.
Client agrees to waive any right to commence or participate in any class action
against Black Santa Monica Tours and Concierge LLC, owners, clients, sponsors,
or partners related to any claim and, where applicable, client also agrees to
opt out of any class proceedings against Black Santa Monica Tours and Concierge
LLC Notwithstanding the foregoing, Black Santa Monica Tours and Concierge LLC
reserves the right to pursue the protection of intellectual property rights and
confidential information through injunctive or other equitable relief through
In no event will Black Santa Monica Tours and Concierge LLC including its
affiliates and licensors, be liable to any client for any direct, indirect,
consequential, exemplary, incidental, special or punitive damages, or for lost
profits or revenues, regardless of whether Black Santa Monica Tours and
Concierge LLC had been advised of or could have foreseen the possibility of
such damages, arising out of or in connection with the access, use, inability
to use or performance of any of the services on the Black Santa Monica Tours
and Concierge LLC site, or any other matter relating to the Black Santa Monica
Tours and Concierge LLC site.
LIMITATIONS OF LIABILITY
NEITHER Black Santa Monica Tours and Concierge NOR ANY OF Black Santa Monica
Tours and Concierge LLC.'s DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS SHALL BE
LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR
INCIDENTAL DAMAGES OF ANY NATURE WHATSOEVER OR INTEREST THERETO ARISING IN
CONNECTION WITH OR OTHERWISE RELATING TO THE SERVICES OR GOODS TO BE PROVIDED
BY Black Santa Monica Tours and Concierge LLC. HEREUNDER EVEN IF Black Santa
Monica Tours and Concierge LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, TO THE FULL EXTENT ALL SUCH DAMAGES CAN BE DISCLAIMED BY LAW. THIS
LIMITATION OF LIABILITY IS EXPRESSLY INTENDED TO APPLY TO ALL TYPES OF DAMAGES
INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR A LOSS OF PROFITS, LOSS OF BUSINESS
OPPORTUNITY, LOSS OF BUSINESS INFORMATION, BUSINESS INTERRUPTION, ANY LOSS, Black
Santa Monica Tours and Concierge's NEGLIGENCE, OR OTHERWISE.
Black Santa Monica Tours and Concierge’s LLC warrants to the Client that Black
Santa Monica Tours and Concierge LLC shall use reasonable endeavors to provide the services
using reasonable care and skill and, as far as reasonably possible, in
accordance with the Clients requests and instructions from time to time. Where as,
Black Santa Monica Tours and Concierge LLC supplies the Client with any goods or Services supplied
by a third party, Black Santa Monica Tours and Concierge LLC does not give any
warranty, guarantee, representation or other terms as to the quality,
merchantability, fitness for a particular use or otherwise of the goods or services
and the Client shall be required to seek compensation for any loss or damage
suffered from such third party direct. Black Santa Monica Tours and Concierge
LLC does not and will not provide any representations or recommendations in
relation to any of the information and suggestions comprised within the services
and the Client is deemed to be responsible for, and shall use its own skill and
judgment as to the quality, value and suitability of any such information and
suggestions and in relation to deciding whether to enter into any contract with
any third party for the supply of Services or sale of goods.
Black Santa Monica Tours and Concierge LLC shall not be liable or be deemed to
be in breach of contract by reason of any delay in performing, or any failure,
any of Black Santa Monica Tours and Concierge LLC.'s obligations in relation to
the services, if the delay or failure was due to any cause beyond Black Santa
Monica Tours and Concierge LLC.'s reasonable control.
Subject to the provisions of this clause, Black Santa Monica Tours and
Concierge LLC.'s maximum liability to the Client for breach of any of its
obligations hereunder shall be limited to the value of the Charge (provided
that the Charge has at such time been paid by the Client in full). In no event
shall the total aggregate liability for Black Santa Monica Tours and Concierge LLC
exceed the amounts paid by Client for the products or services.
Black Santa Monica Tours and Concierge LLC accepts no responsibility for
interruptions, errors or omissions of the Black Santa Monica Tours and
Concierge LLC website. The information on the Black Santa Monica Tours and
Concierge LLC site is provided "as is", with all faults, expressed or
implied. Black Santa Monica Tours and Concierge LLC makes no guarantee
regarding the accuracy or completeness of the information. Black Santa Monica
Tours and Concierge LLC cannot guarantee that files you download from the Black
Santa Monica Tours and Concierge LLC site will be free of viruses or
contamination or destructive features. Black Santa Monica Tours and Concierge
LLC disclaims all warranties, express or implied, including also any implied
warranties of merchantability and fitness for a particular purpose. In no event
shall Black Santa Monica Tours and Concierge LLC be liable for any incidental
or consequential damages, lost profits, or any indirect damages. The information
is not guaranteed to be accurate, nor does the management take responsibility
for it. If information comes from other sources it may be wholly unreliable,
and the management does not guarantee its suitability for any purpose.
Black Santa Monica Tours and Concierge LLC. disclaims any liability for the
acts, errors or omissions of any third party users, advertisers or sponsors on
the Black Santa Monica Tours and Concierge LLC site. Black Santa Monica Tours
and Concierge LLC is not responsible for the products, services, actions,
errors or omissions of any attraction, performer, product or service provided
by any third party in relation to the Black Santa Monica Tours and Concierge
LINKS TO OTHER SITES
Our website may contain links to other websites and services. Black Santa
Monica Tours and Concierge is not responsible for the content of, or the terms
of use policies or practices employed by other companies or websites. Please
Tours and Concierge LLC website and the products and services we offer.
CHANGES TO OUR TERMS
OF USE POLICY
Black Santa Monica Tours and Concierge LLC will occasionally make changes to
when they have been posted on the Black Santa Monica Tours and Concierge LLC
Website Guest acknowledges and agree that Black Santa Monica Tours and
Concierge LLC in its sole and absolute discretion, may, without notice to you,
suspend or terminate your use of, or access to, the Black Santa Monica Tours
and Concierge LLC site or any of the services, for any reason, including where Black
Santa Monica Tours and Concierge LLC believes that you have violated any of
these terms and conditions. Guest further agrees that Black Santa Monica Tours
and Concierge LLC shall not be liable to guest or to any other person as a
result of any such suspension or termination. If guest are dissatisfied with
the Black Santa Monica Tours and Concierge LLC site or any of the services or
with any terms, conditions, rules, policies, guidelines, or practices of Black
Santa Monica Tours and Concierge LLC in using Black Santa Monica Tours and
Concierge LLC website or any of the services, the guest sole and exclusive
remedy is to discontinue using Black Santa Monica Tours and Concierge LLC Site
or any of the services.
TO CONTACT US
contact us at the following address:
Black Santa Monica Tours and Concierge ,
THANK YOU, NOW LET’S GET GOING!!